A Comparative Study of Emotional Intelligence of Private and Public Sector Bank Employees of Kanyakumari District
Abstract
Emotional Intelligence (EI), unlike Intelligent Quotient (IQ), is important for managerial success and competencies. Emotional Intelligence means the ability to monitor one's own and other's emotions, to discriminate among them and to use the information to guide one's thinking and actions. It involves self-awareness, self-management and self-motivation. It helps to enhance communicating skills, adjust with others, build team, and manage conflict. Not only do most of us spend the largest portion of our day at work but our identity, self-esteem and well-being are strongly affected by our work experiences. It has been reinforced by many management thinkers of the world that social and personal competencies are vital for self-awareness, optimism and empathy which can enhance satisfaction and productivity at workplace. The workplace is the ideal setting for the promotion of the competencies which are the ultimate combination of emotional Intelligence. It is evident that there is a direct relationship between these skills and the productivity of employees. In the workplace, this ability can greatly enhance interpersonal communication and people skills. So, it is important to understand what emotional intelligence is, how it can best be used at the workplace to increase productivity and satisfaction and how this strength of individual can turn around his life. Hence, it is necessary to create more effective HR Managers through Emotional Intelligence Skills Training.
Keywords
Emotional Intelligence, Productivity at Workplace, Optimism and Empathy