REAL-TIME DATA IN PUBLIC SECTOR SOFTWARE: ENHANCING TRANSPARENCY FOR GOVERNMENTS AND CITIZENS
Abstract
More research is needed on a number of issues pertaining to the use of information technology to improve accountability and transparency in public administration. This research is to investigate and analyse how information technology might be used to improve public administration's openness and accountability in light of these issues. The qualitative research technique is the approach used in this investigation. Information Gathering Three phases comprise the techniques used in this study: observation, interviews, and the search for corroborating written material. Data analysis is done after the data has been collected. Qualitative analysis techniques are used to analyse data. The results highlight how IT deployment greatly increases public information accessibility, promotes an efficient culture by streamlining administrative procedures, and fortifies oversight systems. The report also cites issues with data security, unequal access to IT, and administrative systems' reluctance to technological progress. The study highlights the need for governance frameworks that embrace technology changes and solve related difficulties, acknowledging the need for comprehensive regulations. The report promotes a comprehensive strategy to optimise IT's beneficial effects on accountability and openness in public administration. This study adds to the conversation on the relationship between technology and governance by offering information that may help academics, administrators, and politicians develop practical plans for using IT to promote accountability and openness in public administration.
Keywords
Information technology, public administration, accountability, transparency, and governance